Benchmarking Opportunities
The Ascent Group, Inc. provides ongoing and custom benchmarking services.
- Credit & Collection Performance
- Billing & Payment Programs
- Meter Reading Performance
- Call Quality Monitoring
- First Call Resolution
- Call Center Performance
- IVR Performance
- Rewards & Recognition Programs
- Front-line Training
- Front-line Performance
- Front-line Recruitment & Hiring
- Field Service Performance
The Ascent Group conducts customer care and customer service benchmarking research that focuses on best practices, process streamlining, and performance improvement. We maintain an extensive database of customer service benchmarks from companies in all industries. Additionally we offer an online benchmarking service to assist companies in ongoing performance measurement and best practice discovery. The Ascent Group also performs focused benchmarking studies directly for clients.