Service Delivery Advantage
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Billing and Payment Profiles & Best Practices
List of Report Analysis & Graph Exhibits
- Billing and Payment Findings & Trends
- Recommendations for Improvement
- Innovative or Winning Strategies
- List of Participants
- Customer Accounts by Segment
- Industries represented
- Billing Frequency
- Offer Electronic Bill Presentment
- Offer Electronic Bill Payment
- % Bills Presented Electronically
- % Payments Received Electronically
- % EBPP Participation (By Industry)
- Web Payment Options
- Credit Card Payment Options
- Transaction Fees
- Other Billing & Payment Practices
- Average Days to Bill (By Industry)
- Billing & Payment Service Participation (By Customer Segment)
- Most Popular Consumer Payment Method
- Most Popular Business Customer Payment Method
- Preferred Consumer Payment Channels
- Walk-In Payments
- Preferred Business Customer Payment Channels
- Last Billing or Payment Option Added
- Credit Card Processing Vendors
- Internet Payment Vendors
- Check by Phone Vendors
- Replacing/Enhancing Billing System
- Billing & Payment Program Maturity
- Offer Electronic Bill Presentment & Payment
- EBPP Program Design
- EBPP Promotional Approaches
- Billing & Payment Options Under Consideration
- Organizational Characteristics: Years of Billing Experience
- Organizational Characteristics: Percent Annual Turnover
Billing and Payment Profiles & Best Practices
On-line Version: $425
CD-Rom Version: $450
Printed Report: $495
A $15 shipping and handling charge ($25 for international orders) will be added to CD-Rom orders and printed reports.
Published: August 2013