The Ascent Group, Inc.

Service Delivery Advantage

Billing and Payment Profiles & Best Practices

Sixth Edition

This report delivers the results of our research on billing and payment practices and technologies. This is the sixth annual study of billing and payment options conducted by the Ascent Group.

Research was conducted to better understand how companies are improving practices and optimizing technology to increase billing and payment efficiency and effectiveness and reducing operating costs. We asked companies to share strategies and experiences to identify the practices that lead to higher productivity, reduced costs, and increased performance. We also asked companies to provide their plans moving forward as well as lessons learned along the way.

This report also profiles participants in a case study format, sharing current practices, lessons learned, challenges overcome, plans for the future, and business practices that have led to improved performance. In addition, we provide detailed results and analysis from the survey itself and detail "best practices" demonstrated by our participants. Finally, we explore the successes achieved.

View analysis and exhibit list from the report

Download a summary of research results from our study

Benchmark your billing and payment services

Billing and Payment Profiles & Best Practices

On-line Version: $425

CD-Rom Version: $450

Printed Report: $495

A $15 shipping and handling charge ($25 for international orders) will be added to CD-Rom orders and printed reports.

Published: August 2013